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Operations Manager Cards (f/m/d) Berlin

Berlin
General
IntermediateFull timeRelocation
Languages
English - Advanced
Skills
Microsoft OfficeAnalytical skillsFinTechBusiness AdministrationData AnalysisAnalystBack OfficeCash ManagementCooperationREST

Description

 

Department: Banking Operations

Employment Type: Permanent

Minimum Experience: +4 years

WHO WE ARE

We are a rapidly growing team of professionals, passionate about financial technology with a truly customer-centric approach. Backed by strategic investors, we are focused on developing an innovative fintech offering within the consumer banking space.

WHAT YOU WILL DO

  • You will be responsible for optimizing all operational processes in connection with a card lifecycle (order, postal returns, blocking, loss reports, deletion)
  • You will be in charge of processing and solving sales claims
  • You will report fraudulent transactions to VISA / MasterCard including reimbursement of fraudulent transactions on card accounts in cooperation with Compliance
  • You will process contradictions to chargebacks
  • You will act as a point of contact for our second level support for customer inquiries regarding card processes or third party provider
  • You will follow up and solve false/positive cases, respectively card transactions
  • You will be in charge of solving emergency money cases
  • You will actively develop new ideas for improvement and implement best practices
  • You will constantly optimize our processes, workflows and reports
  • You will proactively help to process escalation problems and report them to leading positions and to management board
  • You will work on the development of OKRs and ensure their achievement
  • You will work closely together with stakeholders and proactively identify their needs in order to prioritize them 
  • You will break down team objectives into individual activities 

WHAT YOU WILL NEED

  • You have successfully completed a bachelor's degree in business administration or any related field 
  • You have +4 years of experience in Cash Management, Back Office or in operative analyst positions
  • Fintech as experience is a (big) plus
  • You are a team player with a strong "hands-on" mentality and problem-solving skills
  • You can collaborate with commercial teams as well as technical teams
  • You have excellent analytical skills and an eye for detail accompanied by being able to see the big picture
  • You have outstanding skills in data analysis and cause analysis
  • You have excellent Microsoft Office skills
  • You can work independently and effectively towards reaching qualitative results while being highly structured and organized
  • You are capable of managing core processes independently from the beginning to the end  on the basis of agreed responsibilities and objectives

WHAT WE OFFER

  • The opportunity to build a new company as part of an experienced team
  • An innovative environment, where digitalization and future-oriented technologies set the tone, and which you will actively help to shape in our development phase
  • A competitive compensation package based on your experience and skills
  • Assistance with relocation to Berlin and work permit, if necessary
  • Budget for training opportunities, especially within the Fintech field
  • High level of autonomy and strong teamwork
  • Rest up with 28 days holiday per year
  • Daily fresh fruit, snacks, and drinks