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Customer Success Tech DACH (m/w/d)

Berlin
General
IntermediateFull timeRelocation
Languages
English - AdvancedGerman - Mastery
Skills
communication skillsExcelDevelopmentITFinTechEngineeringWritten CommunicationData IntegrationAccountingVbaKnowledge Management

Description

 

Working together with the Onboarding team and the CS Ops team, you will have a direct relationship with clients and you will provide regular feedback to the Product team. Your mission will consist of assisting clients in their implementation of Agicap solution’s key features (banking and data integration).

For that purpose, you will be responsible for:

Integrate customer data (70%):

  • Collect and integrate client’s data from various sources (banks, accounting tools)
  • Connect client’s banks
  • Arrange the data into a format that can be imported into Agicap

Build the team (15%):

  • Contribute to the creation of the Customer Success Technical team
  • Train new Customer Success Managers on customer data integration processes
  • Build a library of i to process customer data in a scalable way
  • Contribute to build Agicap’s knowledge management on banking aggregation
  • Build a wiki of best practices and key processes
  • Contribute to scale the processes by defining, improving and automating the way we collect and transform customer data for import

Contribute to the product development (15%):

  • Become the reference within the Customer Success department for customer data import, banking aggregation and act as the point of contact for the Product team
  • Provide structured and quantitative product feedbacks to help prioritise customer data integration features and banking aggregations

This position is also the gateway to many opportunities within the Customer Success department, the Product department, and Agicap in general.

Your Benefits at Agicap

  • Stimulating and inspiring learning environment made up of fintech experts
  • Gain experience in the most modern digitization techniques
  • Global team events in picturesque Lyon
  • A young, dynamic, and helpful team in Berlin
  • Regular team events, evenings with the team (Friday evening beer)
  • 480sqm office in Berlin (Moritzplatz) and remote work option
  • Fully automatic coffee machine, soft drinks, and daily allowance for lunch
  • Monthly allowance budget for free use
  • Laptop and work phone
  • International onboarding in Lyon

Preferred experience

  • You graduated from an engineering or business school
  • You speak C2+ German as well as fluent English, French as a second language is ideal
  • You have an excellent command of Excel (incl. VBA)
  • You have experience in automating data processing via VBA or other languages
  • You are a team player and want to share your knowledge
  • You are willing to develop your customer interactions skills
  • You are curious and a fast-learner
  • You have developed excellent oral and written communication skills
  • You are ambitious and the start-up mindset appeals to you
  • You are ready to give it your all for a project you fully adhere to
Apply now
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